Residential Support Program (RSP)

Program Coordinator
This position provides leadership to the Residential Support program. They are critical thinkers whom lead by example and provide direction to build person centered programming for the individuals accessing support. They have a wide range of capabilities to understand and build consensus with individuals, staff, guardians and PDD representatives. A typical day of work may include: meeting with Supervisors/Team Leaders/On Call and the Program Director to debrief incidents, attending psychiatric appointments with individuals, interviewing individuals for program placement, report writing and working on various internal and/or external committees.

Program Supervisor
The Supervisors work in a dynamic and fast-paced environment. They bring high energy, enthusiasm and problem-solving skills to engage with individuals accessing supports to develop community inclusion and to live life to the fullest. They believe in the strength of community and provide support to front-line staff to improve the quality of life for individuals as they learn daily living skills and build relationships. They are great communicators and understand the value of professional documentation and reporting skills. A typical day of work may include: meetings to discuss Behaviour Support Plans or Individual Service Plans, interviewing and hiring staff, scheduling shifts, providing mentor ship and coaching to staff and maintaining files. Meeting Individuals in their homes and community to ensure the Individuals desires/goals are continuing in the direction the Individuals wishes.

Team Lead
The Team Lead is a multi faceted position which involves supporting frontline staff in their positions as well as supporting and engaging with individuals in care. Team leaders provide leadership by example, often being first in line to provide guidance to the frontline staff when new strategies and plans are implemented. As well, team leaders monitor and support frontline staff in accurately completing all documentation within the program. A typical day of work may include: meetings to discuss Behavior Support Plans and Individual Service plans, training of new staff, completion of documentation as per the program supervisor, management of the schedule to ensure shift coverage, responding to crisis situations, coaching staff, maintaining files and monitoring all program documentation to ensure completion and accuracy.

On Call Team Leader
The On Call Team Leaders provide support to all support staff in the Residential Support Program after office hours and on weekends. They’re supportive and non-judgmental when assisting Individuals and support staff through behaviours of concern, medical issues and other day to day programmatic goals. Working alone, they are quick thinkers who are able to break down complex situation and guide the caller through the experience with direction that considers all aspects of situation, with the desire to have the best possible outcome for all involved. A typical day of work may include: assisting support staff with questions regarding medication administration, guidance on how to handle/rectify a situation, finding coverage for support staff due to illness, injury or personal issues and updating the schedules, providing support/direction during a critical incident, debriefing with all involved after the incident and completing all required documentation. They report any event that requires hospitalization ambulance, fire or police, abuse allegation or injury to the Individuals, to their respective Guardian or Office of the Public Guardian.

Community Disability Service Practitioner
These employees understand the value of person-centered thinking in their daily support of individuals. They bring a curiosity to seeking opportunities to engage in the community and are passionate about exploring and presenting meaningful experiences and connections for individuals. A typical day of work may include: planning and assisting with recreational and skill building activities and programs, developing relationships with friends and community members and maintaining service delivery records.

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