Program Coordinator
This position provides leadership to the Residential Support program. They are critical thinkers whom lead by example and provide direction to build person centered programming for the individuals accessing support. They have a wide range of capabilities to understand and build consensus with individuals, staff, guardians and PDD representatives. A typical day of work may include: meeting with Supervisors/Team Leaders/On Call and the Program Director to debrief incidents, attending psychiatric appointments with individuals, interviewing individuals for program placement, report writing and working on various internal and/or external committees.

Program Supervisor
The Supervisors work in a dynamic and fast-paced environment. They bring high energy, enthusiasm and problem-solving skills to engage with individuals accessing supports to develop community inclusion and to live life to the fullest. They believe in the strength of community and provide support to front-line staff to improve the quality of life for individuals as they learn daily living skills and build relationships. They are great communicators and understand the value of professional documentation and reporting skills. A typical day of work may include: meetings to discuss Behaviour Support Plans or Individual Service Plans, interviewing and hiring staff, scheduling shifts, providing mentor ship and coaching to staff and maintaining files. Meeting Individuals in their homes and community to ensure the Individuals desires/goals are continuing in the direction the Individuals wishes.

Team Lead
The Team Lead is a multi faceted position which involves supporting frontline staff in their positions as well as supporting and engaging with individuals in care. Team leaders provide leadership by example, often being first in line to provide guidance to the frontline staff when new strategies and plans are implemented. As well, team leaders monitor and support frontline staff in accurately completing all documentation within the program. A typical day of work may include: meetings to discuss Behavior Support Plans and Individual Service plans, training of new staff, completion of documentation as per the program supervisor, management of the schedule to ensure shift coverage, responding to crisis situations, coaching staff, maintaining files and monitoring all program documentation to ensure completion and accuracy.

On Call Team Leader
The On Call Team Leaders provide support to all support staff in the Residential Support Program after office hours and on weekends. They’re supportive and non-judgmental when assisting Individuals and support staff through behaviours of concern, medical issues and other day to day programmatic goals. Working alone, they are quick thinkers who are able to break down complex situation and guide the caller through the experience with direction that considers all aspects of situation, with the desire to have the best possible outcome for all involved. A typical day of work may include: assisting support staff with questions regarding medication administration, guidance on how to handle/rectify a situation, finding coverage for support staff due to illness, injury or personal issues and updating the schedules, providing support/direction during a critical incident, debriefing with all involved after the incident and completing all required documentation. They report any event that requires hospitalization ambulance, fire or police, abuse allegation or injury to the Individuals, to their respective Guardian or Office of the Public Guardian.

Community Disability Service Practitioner
These employees understand the value of person-centered thinking in their daily support of individuals. They bring a curiosity to seeking opportunities to engage in the community and are passionate about exploring and presenting meaningful experiences and connections for individuals. A typical day of work may include: planning and assisting with recreational and skill building activities and programs, developing relationships with friends and community members and maintaining service delivery records.

Community Resource Facilitator
This is a full time position that supports adults with developmental disabilities and other disabling barriers (addictions, mental health, and homelessness). The Individuals accessing services are supported with 3-5 hours a week. The Community Resource Facilitator provides community resourcing, emotional support, guidance, direction, and community inclusion. The CRF also handles the documentation related to individual service goals.

Supported Living Coordinator
The Supported Living Coordinator (SLC) works within the Supported Living Program (SLP) which is a program that provides residential supports to Individuals who are 18 and older and are PDD eligible. We offer flexible models of service including Supportive Roommate, Supportive Neighbour and Respite. Each model of support is based on the Individuals support needs and recommendations from the PDD’s Service Plan.

The SLC works along side the Individual and their support network to ensure that the right services are being offered and that the right match has been found. It is the SLC primary responsibility to ensure the health and safety of the Individual and to ensure that the support an Individual is receiving is being delivered in a conscientious, warm, and caring manner. This is accomplished by the SLC completing regular home visits, monitoring for all health, and safety requirements within the homes and receiving detailed reports on a monthly basis.

The SLC is also responsible for the screening of all Supportive Roommates, Supportive Neighbours and Respite Workers (known as Subcontractors) as well as ensuring that Subcontractors are upholding their contractual obligations such as training requirements and documentation on an ongoing basis. The SLC also develops the Support Plans, completes the Individual Support Plan Reviews and collaborates with other agencies that may also be providing supports to that Individual.

Support Home Monitor
The Support Home Monitor works within the Supported Living Program (SLP) and is assigned to a Supported Living Coordinator (SLC). The role of the Support Home Monitor is similar to that of a SLC in that they monitor the homes and the supports that the Individuals receive. However, they do not develop Service Plans or complete the Individual Support Plans.

The primary role of the Support Home Monitor is to monitor support homes by completing regular home visits, monitoring for all health and safety requirements within the home and ensuring that Subcontractors uphold their contractual obligations such as training requirements, documentation and providing monthly summaries. The Support Home Monitor is also a resource person for the Subcontractors and is there to assist them with any questions or concerns they may have.

Supervisor
DSP supervisors provide oversight to day support workers, and outreach workers. In this role, they are responsible for the quality of services that are provided for community access, and the supervision of front line workers. Specific day to day tasks would include, developing Annual Service Plans, Safety Plans, and Risk Plans. Attending intake meetings, applying for funding, interviewing and hiring staff are also significant aspects of the role. Orientating, and coaching staff, file maintenance, processing time sheets, and over-seeing necessary reporting are also job responsibilities. This role has a large organizational component that supports quality service in the area of community access.

Team Leader
Team leaders support the day program supervisors in many organizational duties, including Service Planning, file maintenance, ensuring monthly reporting is complete, and in developing a monthly calendar for each individual. They provide leadership and support to front line staff, helping develop effective strategies to support individuals, and ensuring team members are in good relationship with one another.

Day Support Worker
This is a full time, position focused on the day to day, hands on support of individuals who attend a day program. Support occurs in group settings where two to four individuals may be supported together. A typical day would include things like supporting individuals to participate in community activities (educational programs and recreation/leisure activities), or facilitating on-site activities like crafts, music, educational/life skills training. In this role, staff have an opportunity to develop strong relationships with adults with developmental disabilities, and support them in achieving personal goals that are a part of developing independence, and improving quality of life.

Outreach Worker
Outreach workers work both part time and full time. They provide day to day support to adults with developmental disabilities, on a one to one basis. Activities are highly individualized to the person being supported. Generally, activities focus on the development of life skills, and community access. They might be supporting someone in a volunteer position, helping them to access recreational activities, or helping an individual to discover community resources that are relevant to their interests and personal goals. In this position, the worker has a high level of independence, as support occurs in the community and is not based in a facility where they would have more regular involvement with other staff members. Generally, they will work closely with the family or support home of the individual to ensure a strong team approach to support.